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Methodological and support issues
How to successfully complete an open online course by INTEF
To successfully complete an open online course by INTEF, no matter which of the three types, it is necessary to have accomplished and overcome the different challenges. To overcome it, you must obtain an average score higher than 50%. In order to be assessed, it is very important to make sure that the product made is public and accessible.
Although all the tasks proposed in the open and online courses are of interest to adequately complete the learning process, not all are evaluable or lead to overcoming the course. You can know your progress, in relation to the acknowledgeable tasks, in the Progress page that is accessed in the horizontal menu of the course.

In general terms, it will be necessary to obtain a final result of at least 50% to pass the course and obtain the open digital credential that acknowledges it.
Why doesn't my Progress bar advance?
Each participant's Progress bar is aligned to their participation in the evaluation activities. Only those activities within an open online course appear in the bar. Access to the progress bar is done through the 'Progress' tab that is to the right of the horizontal menu of the course.

How can I make sure that the digital product presented is public?
To check, just enter the URL of the product in a different browser to the one you are using and in which you have not logged in. If you can also see it in that other browser, the person who has to evaluate it, in the case of peer evaluation activities (P2P), can also do so, since it is public. It is advisable to carry out this check before submitting the outcome because, in the case of activities that include a rubric, we will not be able to edit it once it has been submitted.
Can I change a submitted link in a task?
In the case of activities that include a rubric, once the submission is made, it is not possible to modify the included link. If there is an error in the delivery, contact the dynamization/facilitation team, through the Help Forum, indicating your username and the email address with which you are registered in this digital learning environment, so that they can reset your submission. Once the dynamization/ facilitation team has done so, you will be notified and may submit your activity again, attaching the correct link, and so continue with the evaluation activity.

Keep in mind that, in the case of resetting the submission in a peer to peer activity, you must re-evaluate the work of your peers.
How can I check that I have submitted my learning evidences?
You may check that your learning evidences have been correctly aggregated to the digital learning environment by checking the 'Evidence' tab of the horizontal menu of the course you are taking. The evidence is added in reverse order to the chronological (the most recent appear at the beginning); keep it in mind when looking for yours.

When does my open online course start and end?
The start date and length of each open online course is on the corresponding About page. If you are enrolled in a course, you will also see your start date in your dashboard. An open online course can start at any time during the day of your start date. If you find that your course is not immediately available, please come back later in the day.

The calendar of open online courses is flexible. It is not necessary to enter exactly when they start, although it is advisable to follow the recommended deadlines.

In the case of SPOOC (Self-Paced Open Online Courses), there is no end date; just a start date, since it is open training and at your own pace.
How can I gain my open digital badge?
Once the deadline to submit the activities is over, in the case of MOOC and NOOC, a new Section will open so that you can request the open digital badge that certifies the completion of the course. It is usually three working days long.

In the case of SPOOC, you can request your open digital badge at any time, once you have successfully accomplished the course activity plan.

Regardless the open online training type of course you have successfully completed, before clicking on the 'Gain Your Badge' button, it is important to make sure that you have an account in the INTEF Open Badge Backpack. If this is not the case, you must create an account with identical full name and identical email address to those you used to enroll for the course. Otherwise, the connection between environments will not occur and you will not be able to see your open badge in the future. If you are already a user of the Backpack, simply log in.

It is also very important to consider what name you want to appear associated with your digital badge. Therefore, before requesting the badge, check what full name you have in the digital learning environment and if you wish, you can modify it by editing your full name as indicated in the image (only for users who are participating for the first time in an open online course open by INTEF and that have not gained INTEF's open badges before). Remember that this full name must be identical to the one you use in your 'INTEF Open Badge Backpack'.
Which is the estimated effort to successfully complete an open online course?
The estimated effort for each open online course is included in the About corresponding page. If it is not listed, please review the course program or the debate spaces when it begins. Remember that the hours dedicated will depend on your own interest in the topic and that overcoming an open online course by INTEF does not have an hour kind of certification, but that what is issued is an open digital badge that acknowledges achievements and digital competences developed and / or acquired.
Can I stop receiving Newsletters from an open and online course?
Yes. You can set up your Dashboard so as to receive emails or not. Deactivate the 'Course Email' button in your Profile Menu.

Who is behind an open online course by INTEF?
There is an available human team that will help you solve your doubts and manage the appropriate channels in the course in which you have enrolled. It is interesting to note that these open training environments are designed to promote interaction and collaboration among the participants themselves, fostering social and collaborative learning among peers, hence we encourage you to interact, whether in the digital learning environment itself, or through social networks, and answer other participants' questions, if you know the answer.

In addition, each MOOC and NOOC will have dynamization and/or facilitation teams, who curate the best products of the participants in each course, encourage and motivate through social networks, coordinate, and manage and organize the live events linked to each course; they also send newsletters, publish regularly in the course blog, supervise the debate spaces and intervene where necessary to solve recurring doubts, guide the participants, either in relation to technical aspects of the digital environment learning, or the contents of the course, and help them in the search for information.

This type of open online training does not include communication by email with the teaching team.

On the other hand, SPOOC are self-paced open online training courses with no facilitation team behind, although there is always support in the inner Help forum within each self-paced course, so that participants are not left alone.
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