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FAQ
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Sign Up, Log into Account and Access Courses
How to enroll for an open online course by INTEF?
In order to sign up and enroll for any open online training course you have chosen, you have to click the 'Sign Up' button, fill in the details, and create your account. You only have to sign up once. Afterwards, just log into your account to start session and enroll courses.
If I encounter issues with signing up, logging in, accessing courses or starting session, what can I do?
Many of the problems that may arise during the signup or the login process are due to the browser. Here are some workarounds:

  • Update to a current version of Chrome or Firefox.

  • Check the browser settings in order to ensure that JavaScript and cookies are enabled.

  • Check the browser settings in order to ensure that JavaScript and cookies are enabled.

How can I start session and do an open online course?
Once you enroll in an open online course and activate your account, click on the 'Start session' button at the landing page and write your email account and your password. This will open your dashboard with access to all your active courses.
Is there any penalty if I have to drop the open online course I am doing? Will I be able to enroll in a re-edition of the course or in another upcoming one?
Enrollment and participation in an open online course by INTEF is free. There is no associated penalty whatsoever regarding dropouts. You may enroll in the same course and/or in others (as long as they are open) in a later edition.
I have forgotten my password. What can I do?
Click on the 'Forgot your password?' button at the start session page. Key in the email account you used when signing up and you will be sent instructions to reset your password.
What can I do if I do not receive an activation account email and/or a reset password one?
If you do not receive an automated email, it could be due to:

  • The email address you have provided was wrong.

  • Your spam filter could have captured the email. Please, check your spam folder.

  • You may be using an outdated browser. We strongly recommend you download a current version of Firefox or Chrome.

  • JavaScript is disabled in your browser. Please, check the browser settings and confirm that JavaScript is enabled.

  • You haven't successfully signed up. Please, sign up again using the same email address. If the account already exists in the database, you will see an error message informing that the email address is already registered.


If you still have problems activating your account, we recommend that you try to create a new account. There is no need to do anything with the previous account; if it is not activated through the link provided in the mail, it will be automatically deleted. If in spite of everything you still have problems, please explain your issue through the Contact link that can be found in the footer.
Can I delete my account?
You do not need to delete your account, since any inactive account disappears after a month of inactivity.
If you do not find the information you need, please contact us: formacionenred@mecd.es